Your privacy is a responsibility we take seriously every day. This document clearly explains how gempak98 collects, uses, stores, and protects your personal information — so you know exactly what happens to your data.
PDPA compliance: This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
At gempak98, we understand that your trust in us goes beyond game quality or withdrawal speed — it also depends on the confidence that your personal information is in responsible hands. This privacy policy is written not merely as a legal formality, but as a genuine commitment to every member who has entrusted their personal data to this platform.
This policy applies to all users who access or register on the gempak98 platform, including through our website and mobile app. By using our platform, you agree to the data protection practices described in this document.
Gempak98 is an online entertainment platform operator serving exclusively the Malaysian market. As the data controller, we are responsible for all personal information collected from users of our platform.
This privacy policy explains:
This policy is to be read together with Terms and Conditions gempak98. In the event of any conflict between the two documents regarding data protection, this privacy policy shall prevail.
Gempak98 only collects information necessary to provide you with a safe, fair, and quality service. The following are the categories of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number / passport number | Required for KYC |
| Contact Information | Email address, phone number, residential address | Required for registration |
| Financial Data | Bank account number, bank name, e-Wallet information | Required for transactions |
| Platform Usage Data | Game history, deposit and withdrawal records, account activity | Automatically during use |
| Technical Data | IP address, browser type, operating system, cookie data | Automatically upon access |
| Communication | Customer support chat records and inbound emails | When you contact us |
Every piece of data we collect has a clear and legitimate purpose. gempak98 uses your personal information for the following purposes:
Gempak98 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.
Gempak98 never sells your personal information to any third party for marketing or commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:
In all data sharing scenarios, gempak98 ensures that recipients comply with data protection standards equal to or stricter than those we uphold ourselves.
Protecting your personal data is our technical and operational priority. Gempak98 implements multiple layers of security to ensure your information is always safeguarded:
While no security system can be guaranteed 100% safe from all threats, we continually invest in industry-leading technology and best practices to provide the highest level of protection for your data. In the event of any data breach that affects the security of your information, we will notify you and the relevant authorities within the timeframe required by law.
The gempak98 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the gempak98 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you. Data access requests can be made through our customer support and will be processed within 21 business days.
If any personal data we hold is inaccurate or outdated, you have the right to request a correction. Basic information updates can be made directly through your account settings.
You may withdraw consent for data processing for specific purposes at any time. However, withdrawing consent may affect our ability to provide certain services to you.
When you close your account, you may request deletion of personal data that is no longer needed. However, some data may be retained for a period required by laws related to financial compliance.
You have the right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time through your account notification settings.
Gempak98 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following is a general guide to our retention periods:
When the retention period expires or upon your valid request, data will be securely deleted using methods that ensure it cannot be recovered.
Gempak98 reserves the right to update this privacy policy from time to time to reflect changes in our practices, new legal requirements, or relevant technological developments. Any significant amendments will be communicated to you via in-platform notification or email at least 14 days before they take effect.
The date of the last update will always be displayed at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints about how gempak98 handles your personal data, our customer support team is available 24 hours a day, 7 days a week via live chat on the platform. For formal complaints related to data protection, you also have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia.
Six concrete actions we take every day to ensure your personal data remains protected at all times.
All data transmitted between your device and gempak98 servers is protected by 256-bit SSL encryption — the same standard used by major Malaysian banks to secure online transactions.
Your personal data is stored in certified data centres with strict physical and digital access controls. Your password is never stored in plain text — only in an irreversible hashed format.
The identity verification process is not just for legal compliance — it protects you from identity theft and ensures no one else can access or claim your account.
Gempak98 has never and will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you — we are merely its custodian.
All data protection practices at gempak98 are designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — ensuring your legal rights as a Malaysian user are fully protected.
You can access, correct, or request deletion of your data at any time through your account settings or our customer support. Control over your data is your right — not a privilege.
Now you know how we protect your privacy. Register a free account and enjoy over 3,000 games with full confidence that your data is in responsible hands.